Promo.ly LTD takes your privacy and security very seriously.

1. Personal information and security

Contact lists are stored on multiple private dedicated servers which host the mailing list databases. Encryption is used to communicate with mail servers. Database and web services are not shared with any 3rd parties and Promo.ly will not access any mailing lists without prior consent from the client (for account support, for example). At times where a security threat must be investigated or we must troubleshoot user’s accounts, we reserve the right to access the client’s account, inclusive of all information hosted with Promo.ly. Clients will be notified of such investigations.

Promo.ly’s piracy and security protection watermarks the following file types: .MP3, .WAV, .FLAC, .JPG and .ZIP. This is done automatically by Promo.ly when a campaign is created and distributed by the client. When the campaign is sent to the recipient, Promo.ly will embed a unique and individually identifiable piece of information into the file which can only be decoded by Promo.ly. Promo.ly reserves the right to distribute this identifiable information to the specific and individual clients that request it, in a case-by-case scenario.

2. IP addresses

For security reasons, Promo.ly will log the IP addresses of all devices accessing a client’s campaign following the mailout process by the client. Promo.ly logs this information to maintain our client’s privacy. If a client’s campaign is accessed by more than 5 different IP addresses, Promo.ly will automatically block new IPs from accessing the campaign.

3. Cookies

Promo.ly may store cookies on any devices that use our service. Cookies are integral to the account management process, required for a smooth user experience in relation to signing in and out.

4. Spam & abuse

Promo.ly does not tolerate spam. If a client is found to be spamming or abusing the mail system using our service, their account will be terminated at our discretion. In such scenarios, service fees are non-refundable.

5. User credentials and account information

Promo.ly abides to The Data Protection Act. Client’s sensitive data is stored on multiple private dedicated servers. Encryption is used on all Promo.ly databases, ensuring our client’s data is safe. Database and web services are not shared with any 3rd parties and Promo.ly will not access any mailing lists or accounts without prior consent (for account support, for example). At times where a security threat must be investigated or we must troubleshoot user’s accounts, we reserve the right to access the client’s account, inclusive of all information hosted with Promo.ly.

6. Marketing

Promo.ly may email the client, offering or informing about new services and products. You reserve the right to unsubscribe from this at any time. We reserve the right to contact clients for non-marketing purposes, such as to inform of security breaches and notification of scheduled downtime.

7. Contact lists

Promo.ly does not provide contact lists. The client must provide their own lists. The recipient has the right to unsubscribe at any time.

[Last updated on 16/02/2015]